Refund policy

REFUND POLICY

Thank you for supporting KUT KLOSE. Please review our refund policy carefully before making a purchase.

MERCHANDISE RETURNS

We accept returns for merchandise within 14 days of delivery. To be eligible for a return, items must be unused, unworn, and in their original condition with all tags attached.

Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.

Once your return is received and inspected, we will notify you regarding the approval or rejection of your refund. Approved refunds will be issued to your original payment method.

Please allow several business days for the refund to appear on your statement depending on your payment provider.

DAMAGED OR INCORRECT ITEMS

If your order arrives damaged or you receive the wrong item, please contact us within 7 days of delivery. Include your order number and photos of the item so we can resolve the issue quickly.

VIP TICKETS & MEET AND GREET EXPERIENCES

All VIP tickets, meet and greet passes, and event experiences are non-refundable. Due to the limited nature of these experiences, all ticket sales are final unless the event is canceled.

If an event is canceled by KUT KLOSE or the event organizer, customers will be notified and offered either a refund or the option to transfer their ticket to a rescheduled date.

If you are unable to attend the event, tickets cannot be refunded.

CONTACT

If you have questions regarding your order or this policy, please contact us at: support@gamestarentertainment.com or 504-892-1177. 

We appreciate your support and look forward to seeing you at the KUT KLOSE experience.